FAQ
Questions and answers
Can't find what you're looking for? Book a demo and ask us directly.
Pricing
Are some features only in the bigger plans?
No. Every plan includes every feature, including industry packs. Plans differ only by the number of users.
Who counts as a user?
Users are the managers and team members who sign in. People who report a problem from a poster, and contractors who upload documents through a link, are free and unlimited.
Does adding buildings or sites change the price?
No. Pricing is per user only, never per building. One organization can have any number of sites and buildings; you pay only for the size of your team. If parts of your business need to be completely separate, with nothing shared, each can be its own organization with its own users and plan.
What if we need a few more users than our plan includes?
Add them for $20 per user per month on any plan. If switching to the next plan would cost less, we'll suggest it.
Can we add and remove users month to month?
Yes. Teams change, and jobsites start and finish. You're billed for the users you have in each billing period.
Is there a discount for paying yearly?
Yes. Annual billing gives you 2 months free. Larger organizations can ask us about annual invoicing with purchase orders.
Is there a free trial?
Not yet. FacilityNorth is in its testing phase: join the waitlist and we'll email you when it launches. Meanwhile, book a demo and we'll show you around with an example facility.
White-glove setup
What is white-glove setup?
Instead of entering your own data, we deliver a working system: we configure it, import your equipment and records, label your equipment with QR codes on site, and train your team. It's optional and available with any plan.
How much does white-glove setup cost?
It's a one-time quote based on square footage, users, equipment, inventory, the state of your data, and travel. Contact us for a quote.
Data, privacy and security
Where is our data stored?
Our main database and file storage are hosted in Canada. A few service providers, such as email delivery, process limited information outside Canada; the privacy policy lists them.
Can we store patient or resident information?
No. FacilityNorth is designed never to hold patient information. Reminders on notes and photos help your team keep it out, and anything entered by mistake can be reported and removed.
Can other organizations see our data?
No. Each organization's data is kept separate, and access is checked by the database itself, not only by the screens.
Using FacilityNorth
Do technicians need to install an app?
No. FacilityNorth runs in the web browser on any phone, tablet or computer. Offline mode for basements and areas with no signal is coming soon.
Does it work for our industry?
Yes. The core is built for any facility: hospitals, long-term care, schools, offices, shopping centres and industrial sites. Industry packs add templates and fields for specific sectors, and they're included in every plan.
We run several buildings or care homes. Do we need separate accounts?
No. One organization holds all your sites and buildings, under one plan. Each person signs in with one email address, and an email address belongs to one organization only.
Is it available in French?
Yes. Every screen is available in English and French, and each person chooses their own language.
Do we need special label printers?
No. QR labels print on standard label sheets, such as Avery 5163 or 5523 (you can even finish a part-used sheet), or on any office printer. "Report a problem" posters print on any office printer too.
See it with your own facility in mind
A short video call: your buildings, your team, your paperwork, and how it would look.